EMPIRICAL STUDY ON USER ACCEPTANCE TESTING E-HEALTH SERVICES ACROSS DELHI - NCR
Keywords:
e-Health, user acceptance testing, empirical study, technology acceptance modelAbstract
This study focused on the traits pertaining to user acceptance behavior among the patients towards the e-Health services provided by the public and private healthcare institutions across Delhi - NCR.The objective of the study was to analyze the impact of Perceived Usefulness, Output Quality, Results Demonstrability, Ease of Use, Subjective Norm, Attitude and Perceived Accessibility on Intention to Use, Credibility and Attitude. Compared to previous researches, the findings of this study exhibited that citizens’ intention to use e-Health is basically determined by their attitude toward utilizing e-health. It implies that the propensity to use the e-Health services would be higher among patrons who shall bear a more positive attitude towards e-Health services as compared to a person who has contrarian attitude towards e-Health services. The results of the research also affirmed that though a person might have positive outlook towards e-Health services, however the person shall refrain from patronizing the e-Health services if the e-Health services are not easily accessible to the prospect, thus access being one of the key dimensions in the dynamics. The findings of this research also revealed that the perceived accessibility, which was being used as metric for access for this work being connected to the accessibility to the internet for the citizens and the moderation tests unveiled that access being an issue among the elderly personnel along with those citizens who didn’t have privilege to internet access.
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