The Influence of Trust and Its Antecedence on the Intention to Purchase Battery Electric Vehicles (BEV)

Authors

  • Pannathadh Chomchark Department of Digital Marketing, Faculty of Business Administration, Thai-Nichi Institute of Technology, Bangkok, Thailand

Keywords:

The Battery Electric Vehicle Technology Acceptance Model (BEVTAM), Government Subsidies, Energy Concern, Consumers’ Environmental Awareness, Switching Intention

Abstract

The objective of the present research was to study the influences of the battery electric vehicle technology acceptance model (BEVTAM), government subsidies, energy concerns and awareness of consumers on the environment that may affect trust, switching intention and intention to purchase battery electric vehicles (BEVs). The sample was Thai consumers aged 25-65 who are the target audience for BEVs in 2022-2025. Online questionnaire was used as a tool for data collection from the sample of 440 people. Statistical parameters used in data analysis were frequency, percentage, confirmatory factor analysis and a structural equation model technique. The results showed that 1. BEVTAM, government subsidies, energy concerns and awareness of consumers on the environment exhibited both positive and negative direct influences on trust; 2. BEVTAM, government subsidies, energy concerns and awareness of consumers on the environment exhibited positive and negative direct influences on switching intention; 3. BEVTAM, trust and switching intention exhibited positive direct influence on the intention to purchase; 4. BEVTAM and trust exhibited positive indirect influence on the intention to purchase through switching intentions. The findings also reveal that the acceptance indicator of BEVTAM was in agreement with the empirical data and exhibited strongly positive direct and indirect influences on trust, switch intention and intention to purchase.

References

Krungsri Research, 2022, Electric Vehicles: An Approaching Confluence of Opportunity and Demand [Online], Available: https://www. krungsri.com/en/research/research-intelligence/ ev-survey-22. [March 2022] (In Thai)

Fishbein, M. and Ajzen, I., 1975, Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Reading, Addison-Wesley, Massachusetts, p. 290.

Ooi, K.-B. and Tan, G. W.-H., 2016, “Mobile Technology Acceptance Model: An Investigation using Mobile users to Explore Smartphone Credit Card,” Expert Systems with Applications, 59, pp. 33–46. https://doi.org/10.1016/j.eswa.2016. 04.015

Krugman, P.R. and Obstfeld, M., 1994, International Economics: Theory and Policy, 6th ed., Pearson Education, Boston, pp. 277-296.

Stehn, J., 1996, Subsidies, Countervailing Duties, and the WTO: Towards an Open Subsidy Club, Kieler Diskussionsbeiträge, No. 276, Institut für Weltwirtschaft (IfW), Kiel, pp. 1-16.

Energy Policy and Planning Office., 2018, Power Development Plan: PDP 2018 [Online], Available: http://www.eppo.go.th/images/ Infromation_service/NEWS/2018/PDP_Public_Hearing2018_3.pdf. [October 2022]

Demski, C., Poortinga, W., Whitmarsh, L., Bohm, G., Fisher, S., Steg, L., Umit, R., Jokinen, P. and Pohjolainen, P., 2018, “National Context is a Key Determinant of Energy Security Concerns Across Europe,” Nature Energy, 3 (10), pp. 882-888. https://doi.org/10.1038/s41560-018-0235-8

Wang, N., Tang, L. and Pan, H., 2021, “Analysis of Public Acceptance of Electric Vehicles: An Empirical Study in Shanghai,” Technological Forecasting and Social Change, 126, pp. 284-291. https://doi.org/10.1016/j. techfore.2017.09.011

Sharma, N., Paço, A. and Kautish, P., 2022, “The Impact of Eco-innovation on Green Buying Behaviour: The Moderating Effect of Emotional Loyalty and Generation,” Management of Environmental Quality, 33 (4), pp. 1026-1045. https://doi.org/10.1108/MEQ-11-2021-0267

Willys, N., 2018, “Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service,” American Journal of Industrial and Business Management, 8 (4), pp. 1022-1037. http://doi.org/10.4236/ajibm.2018. 84070

Xhema, J., Metin, H. and Groumpos, P., 2018, “Switching-Costs, Corporate Image and Product Quality Effect on Customer Loyalty: Kosovo Retail Market,” IFAC-PapersOnLine, 51 (30), pp. 287-292. https://doi.org/10.1016/j.ifacol. 2018.11.303

Golembiewski, R.T. and McConkie, M., 1975, “The Centrality of Interpersonal Trust in Group Processes,” pp. 131-156, in C.L. Cooper (Ed.) Theories of Group Processes, 2nd ed., John Wiley and Sons, New York.

Foley, F.J., 1976, “Beyond Contract: Work, Power and Trust Relations,” Social Forces, 54 (3), pp. 726–727. https://doi.org/10.1093/sf/54.3.726

Zeithaml, V.A., Parasuraman, A. and Berry, L.L., 1990, Delivering Quality Service: Balancing Customer Perceptions and Expectations, The Free Press, New York, 226 p.

Kotler, P., Armstrong, G., Saunders, J. and Wong, V., 2001, "Principles of Marketing, 2nd edition," Corporate Communications: An International Journal, 6 (3), pp. 164-165. https://doi.org/10.1108/ccij.2001.6.3.164.1

Singh, S. and Srivastava, P., 2019, “Social Media for Outbound Leisure Travel: A Framework based on Technology Acceptance Model (TAM),” Journal of Tourism Futures, 5 (1), pp. 43-61. https://doi.org/10.1108/JTF-10-2018-0058

Tian, X., Zhang, Q., Chi, Y. and Cheng, Y., 2021, “Purchase Willingness of New Energy Vehicles: A Case Study in Jinan City of China,” Regional Sustainability, 2 (1), pp. 12-22. https:// doi.org/10.1016/j.regsus.2020.12.003

Perez-Castillo, D. and Vera-Martinez, J., 2021, “Green Behaviour and Switching Intention towards Remanufactured Products in Sustainable Consumers as Potential Earlier Adopters,” Asia Pacific Journal of Marketing and Logistics, 33 (8), pp. 1776-1797. https://doi.org/10.1108/ APJML-10-2019-0611

Jaiswal, D., Kaushal, V., Deshmukh, A.K., Kant, R. and Kautish, P., 2022, “What Drives Electric Vehicles in An Emerging Market?” Marketing Intelligence and Planning, 40 (6), pp. 738-754. https://doi.org/10.1108/MIP-11-2021-0406

Kaur, H. and Soch, H., 2018, “Satisfaction, Trust and Loyalty: Investigating the Mediating Effects of Commitment, Switching Costs and Corporate Image,” Journal of Asia Business Studies, 12 (4), pp. 361-380. https://doi.org/ 10.1108/JABS-08-2015-0119

Dogra, N., Bakshi, S. and Gupta, A., 2022, “Exploring the Switching Intention of Patients to E-Health Consultations Platforms: Blending Inertia with Push–Pull–Mooring Framework,” Journal of Asia Business Studies, 17 (1), pp. 15-37. https://doi.org/10.1108/JABS-02-2021-0066

Chomchark, P., 2022, “Influence of Technology Acceptance and Use, Satisfaction and Engagement on Intention to Continue Use through Online Application for Shopping,” Journal of Public Relations and Advertising, 15 (1), pp. 111-129. (In Thai)

Civil Registration Demographic Statistics (monthly), 2022, Official Statistics Registration Systems, The Bureau of Registration Administration [Online], Available: https://stat. bora.dopa.go.th/stat/statnew/statMONTH/statmonth/#/displayData. [May 2022] (In Thai)

Schumacker, R.E. and Lomax, R.G., 1996, A Beginner's Guide to Structural Equation Modeling, Lawrence Erlbaum Associates, New Jersey, 495 p.

Lindeman, R.H., Merenda, P.F. and Gold, R.Z., 1980, Introduction to Bivariate and Multivariate Analysis, Glenview, IL: Scott, Foresman. Published in Dutch in 1981, Vereniging voor Statistiek Bulletin, 14, (7/8), pp. 11-14.

Hair, J.F., Black, W.C., Babin, B.J. and Anderson, R.E., 2010, Multivariate Data Analysis, 7th ed., Upper Saddle River, NJ: Pearson Prentice Hall.

Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E. and Tatham, R., 2006, Multivariate Data Analysis, 7th ed., Prentice Hall, New Jersey, 761 p.

Nunnally, J.C., 1978, Psychometric Theory, 2nd ed., McGraw-Hill, New York, 701 p.

Berdie, D.R., Anderson, J.F. and Niebuhr, M.A., 1986, Questionnaires: Design and Use, 2nd ed., Scarecrow Press, 330 p.

Hair, J.F., Hult, G.T.M., Ringle, C.M. and Sarstedt, M., 2014, A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), Sage Publications, 384 p.

Kucukvar, M., Onat, N.C., Kutty, A.A., Abdella, G.M., Bulak, M.E., Ansari, F. and Kumbaroglu, G., 2022, “Environmental Efficiency of Electric Vehicles in Europe Under Various Electricity Production Mix Scenarios,” Journal of Cleaner Production, 335 (130291), pp. 1-14. https://doi.org/10.1016/j.jclepro.2021.130291

Baccarella, C.V, Wagner, T.F., Scheiner, C.W., Maier, L. and Voigt, K-I., 2021, “Investigating Consumer Acceptance of Autonomous Technologies: The Case of Self-driving Automobiles,” European Journal of Innovation Management, 24 (4), pp. 1210-1232. https://doi. org/10.1108/EJIM-09-2019-0245

Huang, X., Lin, L., Lim, M.K., Tseng, M-L. and Zhou, F., 2021, “The Influence of Knowledge Management on Adoption Intention of Electric Vehicles: Perspective on Technological Knowledge,” Industrial Management and Data Systems, 121 (7), pp. 1481-1495. https://doi.org/ 10.1108/IMDS-07-2020-0411

Handarkho, Y.D. and Harjoseputro, Y., 2020, “Intention to Adopt Mobile Payment in Physical Stores Individual Switching Behavior Perspective based on Push–Pull–Mooring (PPM) Theory,” Journal of Enterprise Information Management, 33 (2), pp. 285-308. https://doi. org/10.1108/JEIM-06-2019-0179

Aslam, W., Ahmed Siddiqui, D., Arif, I. and Farhat, K., 2022, “Chatbots in the Frontline: Drivers of Acceptance,” Kybernetes, ahead-of-print (ahead-of-print). https://doi.org/10.1108/K-11-2021-1119

Russo, I., Confente, I., Gligor, D.M. and Cobelli, N., 2017, “The Combined Effect of Product Returns Experience and Switching Costs on B2B Customer Re-purchase Intent,” Journal of Business and Industrial Marketing, 32 (5), pp. 664-676. https://doi.org/10.1108/JBIM-06-2016-0129

Bhattacharyya, S.S. and Thakre, S., 2021, “Exploring the Factors Influencing Electric Vehicle Adoption: An Empirical Investigation in the Emerging Economy Context of India,” Foresight, 23 (3), pp. 311-326. https://doi.org/ 10.1108/FS-04- 2020-0037

Ahmad, F. Sh., Rosli, N.T. and Quoquab, F., 2022, “Environmental Quality Awareness, Green Trust, Green Self-Efficacy and Environmental Attitude in Influencing Green Purchase Behavior,” International Journal of Ethics and Systems, 38 (1), pp. 68-90. https://doi.org/10.1108/IJOES-05-2020-0072

Sultana, N., Amin, S. and Islam, A., 2022, “Influence of Perceived Environmental Knowledge and Environmental Concern on Customers' Green Hotel Visit Intention: Mediating Role of Green Trust,” Asia-Pacific Journal of Business Administration, 14 (2), pp. 223-243. https://doi.org/10.1108/APJBA-08-2021-0421

Amin, S. and Tarun, M.T., 2020, “Effect of Consumption Values on Customers’ Green Purchase Intention: A Mediating Role of Green Trust,” Social Responsibility Journal, 17 (8), pp. 1320-1336. https://doi.org/10.1108/SRJ-05-2020-0191

Liu, C., Bao, Z. and Zheng, C., 2019, “Exploring Consumers’ Purchase Intention in Social Commerce: An Empirical Study Based on Trust, Argument Auality, and Social Presence,” Asia Pacific Journal of Marketing and Logistics, 31 (2), pp. 378-397. https://doi.org/10.1108/APJML-05-2018-0170

Dash, A., 2021, “Determinants of EVs Adoption: A Study on Green Behavior of Consumers,” Smart and Sustainable Built Environment, 10 (1), pp. 125-137. https://doi.org/ 10.1108/SASBE-02-2019-0015

Boonsiritomachai, W., Sud-On, P. and Manosuthi, N., 2021, “Increasing Continual Intention to use Mobile Payment through a Half-Price Subsidy Campaign,” Modern Management Journal, 19 (2), pp. 37-48.

Allaberganov, A., Preko, A. and Mohammed, I., 2022, “Government Commitment to Tourism and Hospitality Sector during COVID-19 Pandemic,” Tourism Critiques: Practice and Theory, 2 (2), pp. 153-169. https://doi.org/10. 1108/TRC-02-2021-0004

Silalahi, S.A.F., Fachrurazi, F. and Fahham, A. M., 2021, “Factors Affecting Intention to Adopt Halal Practices: Case Study of Indonesian Small and Medium Enterprises,” Journal of Islamic Marketing, 3 (6), pp. 1244-1263. https://doi.org/ 10.1108/JIMA-05-2020-0152

Wang, X., Zheng, X., Jiang, Y. and Tao, Z., 2021, “Influence Mechanism of Subsidy Policy on Household Photovoltaic Purchase Intention Under an Urban-rural Divide in China,” Energy, 220. https://doi.org/10.1016/j.energy.2020. 119750

Ma, S.C., Xub, J.H. and Fanc, Y., 2019, “Willingness to Pay and Preferences for Alternative Incentives to EV Purchase Subsidies: An Empirical Study in China,” Energy Economics, 81, pp. 197-215. https://doi.org/10.1016/j.eneco. 2019.03.012

Zhang, Q., Ou, X. and Zhang, X., 2018, “Future Penetration and Impacts of Electric Vehicles on Transport Energy Consumption and CO2 Emissions in Different Chinese Tiered Cities,” Science China Technological Sciences, 61, pp. 1483–1491. http://doi.org/ 10.1007/s11431-018-9278-8

Malik, Y., Prakash, N. and Kapoor, A., 2018, “Green Transport: A Way Forward for Environmental Sustainability,” Environment, Politics, and Society (Research in Political Sociology), 25, pp. 163-180. https://doi.org/ 10.1108/S0895-993520180000025009

Klabi, F. and Binzafrah, F., 2021, “Exploring the Relationships between Islam, Some Personal Values, Environmental Concern, and Electric Vehicle Purchase Intention: The Case of Saudi Arabia,” Journal of Islamic Marketing, 14 (2), pp. 366-393. https://doi.org/10.1108/JIMA-06-2020-0170

Liao, J., Li, M., Wei, H. and Tong, Z., 2021, “Antecedents of Smartphone Brand Switching: A Push–Pull–Mooring Framework,” Asia Pacific Journal of Marketing and Logistics, 33 (7), pp. 1596-1614. https://doi.org/10.1108/APJML-06-2020 -0397

Downloads

Published

2023-12-31

How to Cite

Chomchark, P. (2023). The Influence of Trust and Its Antecedence on the Intention to Purchase Battery Electric Vehicles (BEV). Science and Engineering Connect, 46(4), 369–386. retrieved from https://ph04.tci-thaijo.org/index.php/SEC/article/view/10233

Issue

Section

Research Article