SEANBUDH, S.; SIRIBORVORNRATANAKUL, T. Using Machine Learning to Improve Ticket Classification for IT Service Management System. Science and Engineering Connect, Bangkok, Thailand, v. 44, n. 4, p. 667–680, 2021. Disponível em: https://ph04.tci-thaijo.org/index.php/SEC/article/view/10468. Acesso em: 29 jun. 2025.